Client Successes

• client success

  IP Telephony & Call Center Design 

  When a university in the Chicago suburbs acquired an online high school, the technology department knew they needed to upgrade their network and call controls with technology that would support the existing IP Telephony and Call Center technology. After evaluation Burwood Group implemented Cisco Call Manager and Unity to support users, configured the Cisco Contact Center to be used for up to ten agents, and developed in-house capabilities for basic IP Communications functionality, all while increasing institutional knowledge that allowed the client to adequately support high quality extensible telephony services.

  
  Upon successful completion of the pilot program, Burwood worked with the client to design an implementation plan for rolling out the system at their new facility. Additionally, the solution included an upgrade to the existing network infrastructure to support voice.

• case study

  A regional academic medical center builds a new addition and looks beyond basic IT.

  When a medical center in central Illinois set out to build a new addition to serve patients throughout its region, the Information Technology department knew they had to look beyond the basic functions of a hospital.

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• client success

  Infrastructure Design 

  A Chicago academic medical center hospital planned to build and open a new women’s hospital in 2007. As a world-class, state of the art medical facility, the most up-to-date IT infrastructure was necessary to support applications and services required for the highest quality of care for women at all stages of life.

  Burwood Group was engaged to help gather requirements and design the technical infrastructure solution to meet the needs of the new hospital. The updated system consists of network and security technology, management tools, wireless, and voice over IP with interconnectivity between the new women’s hospital and the core hospital’s data network. Burwood Group ensured that the overall infrastructure was aligned with hospital applications, services, and needs. All documentation was created for the hospital standard configurations and Burwood also developed an RFP for evaluating and selecting an infrastructure implementation partner.

  By working with Burwood, the hospital organization maintained their reputation for providing nothing but the best facilities and technology solutions for their patients, guests, employees, and partners.