Convergence & Collaboration

The convergence and collaboration team at Burwood Group focuses on using technology to improve communication. Our tailored solutions increase efficiency and keep users connected.

 

Unified Communications

Unified communications (UC) integrates real-time communication services like instant messaging, presence, telephony, video conferencing, call control, and speech recognition with non-real-time communication services like unified messaging (integrated voicemail, e-mail, SMS, and fax). UC is not a single product, but a set of products that provides a consistent, unified user experience across multiple devices and media types. Burwood Group customizes UC solutions to exactly meet client needs and we can provide components ranging from core call processing to IP phone desk sets, desktop IM and presence clients, and mobile devices.

Examples: Voice over IP, IP Telephony, Voice and Unified Messaging, Presence, Instant Messaging, Attendant Console, Call Recording, Call Accounting.

 

Clinical Collaboration and Communication

Improving collaboration between caregivers, staff, and patients decreases response times and improves patient care. Burwood Group consultants understand the nuances of clinical work flows. We work with clinicians to identify opportunities for improvement and observe how technology affects their work. This process is key to solution adoption and helps realize new potential of healthcare information systems.

Examples: Nurse Call Integration, Pager Replacement, Alert Management, Medical Device Integration.

 

Rich Media Collaboration

Burwood Group is committed to enriching and simplifying the ways we communicate through video, voice, and web collaboration technologies. Our rich media collaboration solutions keep users connected, productive, and communicating in the most efficient ways possible.

Examples: Video Conference and TelePresence, Digital Signage, WebEx, Mobility Applications.

 

Contact Center Consulting

Our consultants help clients enhance customer interactions through intelligent call routing and reporting.

Examples: Workflow Optimization, Marketing Campaigns, Intelligent Call Routing Design, Quality Management and Audit, Workforce Optimization and Management, Interactive Voice Response.

 

Architecture and Strategy Development

Strategy and architecture consulting drives improved implementation of greenfield unified communications deployments, new business workflows, and new feature sets in current UC implementations. Engaging Burwood Group consultants at this stage ensures maximum benefit at reduced costs and better overall acceptance of the unified communications systems.

Examples: UC Design, UC Planning and Roadmap, ROI Calculation, RFI/RFP Development and Management, Business Continuity Planning, UC Assessment and Audit, Telecommunications Audit.

 

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Why Burwood Group?

Burwood Group’s tailored solutions are made to fit your culture and operations. Our consultants not only provide improved communication within your organization, they also become a valuable extension of your staff. Put simply, when Burwood Group becomes a part of your team, we provide smarter solutions with better outcomes.