Strategic IT Operations

Today’s organizations look for increased availability, performance, and access to resources from information technology. Burwood Group’s Strategic IT Operations service will help your organization achieve these goals using industry leading IT service frameworks, processes, and tools. We provide services to design, engineer, implement, support, and maintain technologies as well as services to improve operations, add efficiency to organizational structures, and reduce security risks. Burwood Group can also provide managed services, giving your organization 24/7 support and ensuring the performance and availability of your IT infrastructure.

 

Sourcing Strategy (cloud)

There are many questions to answer when developing a sourcing strategy—questions such as, “Should we own or lease?” and “Would it be better to run and manage this service, push to the cloud, or outsource?” By offering a unique perspective, Burwood Group helps organizations consider the complex array of factors involved in making sourcing decisions and creating proactive sourcing strategies. By doing so, clients observe a lower total cost of technology ownership, improved service levels, and greater capabilities.

Sourcing Strategy offerings:

• Current and future spending analysis
• Market analysis (vendors, services, and solutions)
• Supply chain mapping
• Sourcing planning

 

Operations Management

Burwood Group provides Operations Management services that help organizations better align IT services with business needs while following industry best practices (ITIL, ITSM, COBIT, and Six Sigma). During Operations Management engagements, our consultants work to add efficiencies to organizational processes and structures and they implement systems to improve incident, change, vendor, and release management. These efforts result in a more efficient and effective delivery of IT services and significant cost savings.

 

Managed Services

Burwood Group’s Managed Services offering provides day-2 IT support for workstations, servers, storage, network, security, and applications. Services include remote monitoring, 24/7 helpdesk, service level definition, and on-site maintenance.

 

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Why Burwood Group?

Burwood Group’s tailored solutions are made to fit your culture and operations. Our consultants not only provide increased availability, performance, and access to resources, they also become a valuable extension of your staff, rather than a replacement. Put simply, when Burwood Group becomes a part of your team, we provide smarter solutions with better outcomes.