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Burwood Blog
Datacenter and On-Premises Decisions: What should I do now after the VMware acquisition by Broadcom?
Datacenter and On-Premises Decisions: What should I do now after the VMware acquisition by Broadcom?
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The Billion-Dollar Threat: Tips to Mitigate Ransomware Risk
The Billion-Dollar Threat: Tips to Mitigate Ransomware Risk
Read More →
Safe and Secure- Individual’s Role in Security
Safe and Secure- Individual’s Role in Security

Creating a security-minded work culture requires every individual to know their role in security and what not to do. Explore three vital security practices and what individual's roles are for each.

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Mitigating Risk: The Ransomware Threat Landscape
Mitigating Risk: The Ransomware Threat Landscape

Ransomware has become an organized multi-billion-dollar industry that has only been emboldened by the global pandemic. These cyber threats are wreaking havoc on organizations across industries. Here’s how you can protect your organization against ransomware

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“Don’t fall in the trap of delivering training simply to meet the go-live deadline. You WILL compromise your investment. Effective user adoption requires intentional strategy.”
— Melissa Baker, Practice Manager, Adoption and Training

Latest Posts

 
Most Recent
Datacenter and On-Premises Decisions: What should I do now after the VMware acquisition by Broadcom?
Networking
Datacenter and On-Premises Decisions: What should I do now after the VMware acquisition by Broadcom?
Networking
Networking
The Billion-Dollar Threat: Tips to Mitigate Ransomware Risk
Security
The Billion-Dollar Threat: Tips to Mitigate Ransomware Risk
Security
Security
Safe and Secure- Individual’s Role in Security
Adoption & Training
Safe and Secure- Individual’s Role in Security
Adoption & Training

Creating a security-minded work culture requires every individual to know their role in security and what not to do. Explore three vital security practices and what individual's roles are for each.

Adoption & Training
Mitigating Risk: The Ransomware Threat Landscape
Security
Mitigating Risk: The Ransomware Threat Landscape
Security

Ransomware has become an organized multi-billion-dollar industry that has only been emboldened by the global pandemic. These cyber threats are wreaking havoc on organizations across industries. Here’s how you can protect your organization against ransomware

Security
Learning from Security Lapses- Lessons for a More Robust Defense
Security
Learning from Security Lapses- Lessons for a More Robust Defense
Security

The news is filled with security lessons in the form of cautionary tales. Our security experts have extracted two vital lessons for you to keep you on trend and secure.

Security
5 Keys to Create Proactive Security through Service Management
Security, Intelligent Operations
5 Keys to Create Proactive Security through Service Management
Security, Intelligent Operations
Security, Intelligent Operations
What You Need to Know about Service Knowledge Management System
Intelligent Operations, Security
What You Need to Know about Service Knowledge Management System
Intelligent Operations, Security
Intelligent Operations, Security
How Contact Center IT Can Help Health Systems Compete for Patients
Healthcare, Contact Center
How Contact Center IT Can Help Health Systems Compete for Patients
Healthcare, Contact Center

Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, chat, text messaging, social media, and even video.

Healthcare, Contact Center
Assessing Your Contact Center Maturity
Healthcare, Contact Center
Assessing Your Contact Center Maturity
Healthcare, Contact Center

The contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.

Healthcare, Contact Center

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