Cloud Readiness Assessment: Contact Center

 

Is cloud the right path for your organization? Which platforms provide the best capabilties? What exactly should you migrate?. 

Balancing customer satisfaction with contact center productivity has been a challenge for many organizations. As contact center leaders look to enhance customer interactions and empower agents with things like intelligent reporting, many have considered moving from on premises to the cloud. Is cloud the right path for your organization? What cloud platforms provide the best capabilties? What exactly should you migrate?

Burwood Group’s Contact Center Cloud Readiness Assessment will help you answer these questions and more. Our contact center and cloud experts will help you navigate important considerations and for potential cloud migration to ensure the best path forward for your contact center.


Assessment includes:

Assessment DELIVERABLEs

We believe in providing actionable results to our clients, no matter the size or scope of our engagement. Following the workshop you will have:

  • Technology recommendations and implementation plan

  • Technical architecture and design recommendations

  • Cloud solution recommendations and rationale for recommendations

  • Framework for prioritizing and sequencing initiatives to address areas of opportunity

Assessment Scope

Burwood Group will conduct a cloud strategy assessment, which includes:

  • Environmental analysis

  • Discovery of desired capabilities

  • Evaluate technology and vendor options based on industry best practice

  • Identify areas of opportunity and target outcomes

  • Analyze assessment findings


Why Burwood Group?

Technology system planning, design, and implementation are the foundation of Burwood Group’s 20+ years as an IT consulting and integration firm. From implementing VoIP in 1997 to architecting hybrid cloud environments in 2018, our consultants thrive on creating sophisticated solutions for complex problems.

Today, we carry these decades of expertise towards helping clients leverage existing investments with new automation and cloud-based opportunities to create the ideal, customized IT infrastructure environment. Cloud strategy, migration, security, and management are all part of our Cloud Enablement solution portfolio. We draw on cross-industry expertise and strategic partners to develop custom public, private, and hybrid cloud environments that support business applications and users.