enhance customer interactions and empower contact center agents
with intelligent reporting to make informed business decisions

Customer Engagement

The explosion of communication channels available today has created both opportunities and challenges for organizations aiming to reach and respond to customers in a timely and personalized way. Contact centers and customer service departments are being tasked with monitoring and managing communications from a number of platforms in real time as customers pose questions and voice concerns via social media, email, web chat, and text.

Burwood Group helps organizations enhance customer interactions and empower contact center agents with intelligent reporting to make informed business decisions. We help you proactively manage your contact center, utilize technology to demonstrate ROI, and validate the effectiveness of new processes. Burwood Group will help you stand apart from your competition and get to the heart of your customers’ needs.

Merger & Acquisition

A global insurance brokerage acquiring smaller firms at a rapid pace desired a better approach to support desktops across the U.S. without dramatically increasing IT staff. Burwood designed a virtualization environment accessible through a single data center. This enabled staff to seamlessly virtualize new locations in quick succession and, enabled the business to save operational costs in end-user device support.

Employee Retention

A manufacturing firm found it difficult to attract and retain young millennial talent to work in their global headquarters in rural Illinois. As they began construction on a new campus, Burwood signed on to transform the office building into an experience center. Burwood designed a unified communications platform and virtualization infrastructure to establish a foundation for collaborative working habits and a new generation of employees.

Distance Education

When a nationally-recognized university was forced to cancel classes due to low enrollment, they risked impending fines and student dissatisfaction. To solve this problem, Burwood Group designed a multi-site distance learning experience using video and rich collaboration features. The tech-savvy student population embraced the transformation and the university achieved their cost-savings and satisfaction goals.  

Advisory Services

  • Contact Center Assessment
  • Data Governance/Data Quality Strategy Assessment

Core Capabilities

  • Omni-Channel Contact Center
  • Mobile Experience
  • Data Analytics

Get in touch with 
Burwood Group today

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We'll be happy to discuss how we can help you reach your business and IT goals.