IT Whitepapers & Guides
Ready to learn more about technology strategy, IT vendor selection, or implementation best practices? Check out our free IT whitepapers and guides below. Our consultants provide future-proof guidance and recommendations based on years of client experience and technical training.
Collaboration Strategy
Collaboration Process Automation
Examine a customized process automation solution that can free up resources and create efficiency in complex environments.
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Case Study on Remote Worker Collaboration Strategy
A large enterprise customer required changes to employee working habits. We documented exactly how we approached their environment, the specific technologies we used, and the order in which we deployed them for maximum functionality and user adoption.
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3 Considerations for Migrating Voice, Video, & Contact Center Applications to the Cloud
The cloud is finally ready for collaboration technology. What about your organization and infrastructure? Consider these essential steps before collaboration cloud migration.
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Business Continuity and Disaster Recovery
Ransomware Recovery and Lessons Learned: A Client Case Study
Examine a real-world case study of how Burwood Group helped a client with ransomware recovery and prevention.
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Evaluating SD-WAN Vendors
SDWAN Vendor Evaluation Guide
When evaluating SD-WAN vendors, it is vital to keep your computing environment and business needs front and center.
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Managed Services
How to Select the Right Managed Services Provider
A practical guide for selecting the right managed services provider for your business: contract structure, scope, and more.
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The Contact Center Now
Contact centers and call centers are often the first line of communication between a business and their customer. In today’s consumer-driven world, business leaders expect contact centers to deliver a highly-personalized customer experience that meets and exceeds expectations. Our contact center experience combines technical capabilities with strategic goals to create a customer-centric, future-proof contact center strategy.
The Evolving Contact Center: From Call
Center to Customer Experience Center
Burwood’s contact center experts outline a series of “maturity stages” based on the capabilities of the contact center to help guide your technology roadmap.
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Cloud Strategy
Investing in cloud training, migration, or strategy work? Our guides provide best practices based in real experience helping clients to leverage the cloud in smart, strategic ways. Read on for more information about how to ensure your cloud adoption plans are aligned to best practice recommendations, or to jumpstart your next project.
Cloud Migration Best Practices for the Enterprise
While all cloud migrations have their own unique set of drivers and requirements, there are common steps to success.
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Three Essential Questions for a Successful Cloud Strategy
In this paper, we explore important considerations to guide your cloud strategy development.
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Healthcare and IT
Burwood Group’s healthcare consultants are experts in selecting and implementing technology that improves patient and clinical outcomes. Since 1997, we’ve worked with over 200 hospitals and health systems across the U.S. Our healthcare-specific resources dive into critical areas of healthcare security, patient experience, and more.
Medical Devices
Medical Device Security Challenges and Best Practices
How to develop a comprehensive medical device security program that addresses vulnerabilities, prevents breaches, and safeguards patient information.
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Cloud Strategy
Healthcare in the Cloud: A Window of Opportunity is Open
Burwood’s experts predicts critical healthcare IT initiatives that will require cloud applications.
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Contact Center
The Evolving Healthcare Contact Center: Principles for Improving Patient Experience
Successful health systems will learn to better leverage their contact centers as a way to attract and retain patients, and to tackle a complex set of new challenges.
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Clinical Engineering
A Healthcare Executive’s Guide to Achieving IT and Clinical Engineering Convergence
Our guide uncovers how IT and CE convergence can accelerate a health system’s ability to implement life-saving patient care solutions.
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