Unified Communications

Mobile phone, email, online chat, video conference, alerts, text messaging,  instant messaging--end-users expect multiple collaboration channels to be available. However, when these channels are not integrated, the variety of channels can create more problems that it solves.

The solution? Integrated voice and application technologies that enhance collaboration, boost productivity, and improve the end-user and customer experience.

Benefits of an Integrated Collaboration Strategy

Modern communications platforms represent a convergence of phone systems, voicemail, video, messaging, and data in a shared IP-based infrastructure. For example:

• In a healthcare organization, unified communications enables far-flung specialists to quickly—and securely—share and discuss real-time patient data through video and web conferencing on a desktop or a mobile device.

• In the office, unified communications tools can enable colleagues to collaborate on documents in real time, invite participants to a video conference on the fly, or switch from a call to a video conference if visuals are needed.

Burwood Group can help you create a unified communications platform and infrastructure to seamlessly integrate voice, instant messaging, videoconferencing, data sharing, desktop sharing and more. With a deep bench of expertise in unified communications technologies from such leading providers as Microsoft, Citrix, and Cisco, we’re equipped to design and deploy a solution tailored for your unique workplace. As a certified Cisco Unified Contact Center Enterprise Specialist, we have particular expertise in Cisco’s unified communications technologies.    

Full Range of Unified Communications Services

Despite the advantages of creating an integrated voice and applications strategy, many organizations face challenges in overcoming technical and cultural resistance. The challenge of connecting and upgrade legacy systems, and overcoming user training and resistance hurdles, can be overwhelming. Burwood’s expert collaboration consultants can augment your team to make the process easier.

1. Voice, Video, and Applications Technical Expertise

   Burwood consultants are experts in the design, deployment, and support of complex, multi-site voice environments. We help you create the infrastructure to support a seamless, high-quality user experience. Using best practices, we integrate your hardware and software to ensure that your communications channels perform at the highest level—and that your communications are secure.

   Our approach is holistic, encompassing both the technical and the human-factor aspects involved in changing how you work. We focus on ensuring a high-quality user experience, from creating the right infrastructure to training for adoption.

2. Dedicated Customer Experience and Training Team

   We recognize that employees sometimes resist new technologies, no matter what the benefits. Burwood employs a dedicated team of certified, professional trainers who help end-users to integrate new technology into their daily workloads and processes.

   We partner with you to understand how your teams work together and how unified communications could overcome collaboration obstacles. Our trainers create customized training programs with leave behind assets, online tutorials, and more to ensure your users continue to realize the full benefits of your technology investments.

   Check out our training project portfolio to see examples of our work.

3. 24x7 Managed Unified Communications

   Burwood is a Managed Services Provider with two 24x7 Enterprise Operations Centers. With our custom-built environment management portal and best-in-class monitoring and management tools, your unified communications environment

4. Unified Communications as a Service

   Our UCaaS solutions promote a cloud-based flexible workplace, allowing your end-users to seamlessly communicate regardless of their location. With our experience in deploying UC solutions, Burwood will help you unify your communication channels for increased business continuity and employee productivity.

The first step to success with UCaaS is ensuring the client’s organization is well-positioned for change. The key elements of the Burwood approach to collaboration solutions include helping our clients with prepared approaches in cloud strategy, security considerations, and user adoption and training.

Elevate Your Communications Environment

An integrated voice and applications environment opens the door to many new ways of working, contributing to a more productive and engaging workplace and better customer relationships. Burwood can help you create a collaboration environment that users will embrace.