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Burwood Blog

Jul 29, 2025

Your 2025 Guide to Unified Cloud Communications: Top Key Players

Jul 29, 2025

Explore the top UCaaS providers—Cisco, Microsoft, Zoom, and RingCentral—and learn how to choose the right cloud communications solution for your business. Discover key differentiators, cloud calling options, and strategic considerations for unified communications success.

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Jul 29, 2025

Jul 25, 2025

Navigating the Windows 10 End of Life

Jul 25, 2025

Explore what the Windows 10 end of support means for your organization. Learn about security risks, compliance challenges, upgrade strategies, and how to turn this transition into a modernization opportunity.

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Jul 25, 2025

Jul 2, 2025

Guide to Future-Proofing Your CX with AI

Jul 2, 2025

At Burwood Group, we’ve seen firsthand how artificial intelligence is transforming contact centers. From intelligent virtual agents to predictive analytics, AI is helping organizations deliver faster, smarter, and more personalized support.

This blog explores how AI is reshaping customer service, the tools making it possible, and how your organization can stay ahead.

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Jul 2, 2025

Jun 10, 2025

Key Questions for Choosing the Right Cloud Contact Center

Jun 10, 2025

Selecting the right cloud contact center vendor is one of the most impactful decisions you can make for your customer experience strategy. By asking the right questions and aligning features with your organization’s unique needs, you set the stage for a solution that not only works today but evolves with you tomorrow. With the right partner, a cloud contact center isn’t just a tool—it’s a way to boost efficiency, empower teams, and build stronger customer connections.

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Jun 10, 2025

“Don’t fall in the trap of delivering training simply to meet the go-live deadline. You WILL compromise your investment. Effective user adoption requires intentional strategy.”

— Melissa Baker, Practice Manager, Adoption and Training