Rush University Medical Center Designs and Executes New Tower Clinical Workflow Adoption Training
In January 2012, Rush University Medical Center (RUMC) opened a new, state-of-the-art 376-bed tower adjacent to their existing medical center. The Department of Professional Nursing Practice was tasked with the design and implementation of a training program to ensure staff were prepared for the new technologies and environment. RUMC leadership turned to Burwood Group for training and adoption guidance to facilitate a successful transition into the new facility.
The Challenge: Train over 2,000 clinical staff members on new bed tower clinical workflows and technologies, on time and on budget
Burwood Group training consultants worked with RUMC nursing leadership to design a workflow-driven training program with customized, role-specific learning paths. They embraced a blended delivery strategy to enhance knowledge retention and reduce in-person training time. Most importantly, Burwood Group’s solution was designed with the organization’s key outcomes in mind: immediate communication, increased efficiency, and improved patient outcomes.
- An effective training program for all resources within a three-month timeframe
- Collaboration and adoption across the organization
- A successful transition into the new tower
- Over 980 nurses trained
- Over 450 interventional and imaging staff
- Over 600 support and other clinical staff
- Over 300 ambassadors trained to give tours and get staff acclimated to space
- Increase of 18% on quietness level on units that moved
- Increase of 6% of staff responsiveness on transferrred units