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Burwood Blog

Aug 5, 2025

Unlock the Potential of Remote Work with Current VDI Solutions: A 2025 Guide

Aug 5, 2025

Virtual Desktop Infrastructure (VDI) remains crucial for providing secure and accessible desktop environments to employees anywhere with an internet connection. However, choosing the right VDI solution can be challenging given the many options. This guide explores current VDI solutions and highlights key trends to help your organization make an informed decision.

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Aug 5, 2025

Jul 29, 2025

Your 2025 Guide to Unified Cloud Communications: Top Key Players

Jul 29, 2025

Explore the top UCaaS providers—Cisco, Microsoft, Zoom, and RingCentral—and learn how to choose the right cloud communications solution for your business. Discover key differentiators, cloud calling options, and strategic considerations for unified communications success.

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Jul 29, 2025

Jul 25, 2025

Navigating the Windows 10 End of Life

Jul 25, 2025

Explore what the Windows 10 end of support means for your organization. Learn about security risks, compliance challenges, upgrade strategies, and how to turn this transition into a modernization opportunity.

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Jul 25, 2025

Jul 2, 2025

Guide to Future-Proofing Your CX with AI

Jul 2, 2025

At Burwood Group, we’ve seen firsthand how artificial intelligence is transforming contact centers. From intelligent virtual agents to predictive analytics, AI is helping organizations deliver faster, smarter, and more personalized support.

This blog explores how AI is reshaping customer service, the tools making it possible, and how your organization can stay ahead.

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Jul 2, 2025

“Don’t fall in the trap of delivering training simply to meet the go-live deadline. You WILL compromise your investment. Effective user adoption requires intentional strategy.”

— Melissa Baker, Practice Manager, Adoption and Training