Customer Experience Consulting 

Empower Every Interaction. Elevate Every Outcome.

Today’s customers expect more than support; they expect seamless, personalized experiences across every interaction.

Burwood’s Customer Experience Consulting helps you transform fragmented communication into unified, data-driven engagement. We partner with you to design intuitive, scalable solutions that elevate satisfaction, reduce churn, and unlock new opportunities for growth.

Delivering Excellence

Core CX Strengths

Green icon of handshake
Mergers & Aquisitions
Smooth and secure integration during mergers and acquisitions, minimizing disruption and maximizing value.
Green icon of robot head
Artificial Intelligence:
Harness artificial intelligence to deliver innovative, data-driven solutions that enhance every customer experience.
Green icon of lock
Cybersecurity
Robust cybersecurity measures to protect client data and operations from evolving threats.
Green icon of building
Operational Excellence
Streamlines processes and drives continuous improvement to achieve operational excellence for clients.

Our Expertise 

Contact Center Modernization

Transform legacy systems into agile, cloud-enabled platforms that deliver faster, smarter, and more personalized experiences.

Digital Experience Design

Unify customer interactions across voice, chat, email, social media and SMS to ensure complete self-service customer capabilities, seamless experience, and consistent engagement at every touchpoint.

Customer Journey Mapping & Analytics

Visualize and optimize the full customer lifecycle using data-driven insights to improve satisfaction and reduce churn.

CX Strategy & Maturity Assessment

Evaluate your current state and build a roadmap for growth with our proven Customer Experience Maturity Model.

Predictive Routing

Leverage AI and automation to route inquiries efficiently, reduce wait times, and empower agents with real-time insights.

Industry-Specific CX Solutions

Tailored strategies for healthcare, education, financial services, and more—designed to meet the unique needs of your customers.

Navigate Your Vendor Options with Clarity

Burwood's Cloud Contact Center Vendor Assessment streamlines your decision-making process, providing data-driven insights to help you select a solution that perfectly suits your business.

  • Work with contact center leaders to understand people, processes, technology, and customer experience.
  • Assess feature requirements and critical third-party integrations.
  • Receive a customized scorecard comparing top cloud contact center vendors.
  • Get strategic advice for aligning migration with current and future needs.

Schedule Assessment Now

Our Customer Experience Partners 

Burwood Group’s approach to modern work design is client-first. We partner with top-tier technology innovators to provide options to our clients, and help with identifying the best solutions to integrate with and elevate your current IT infrastructure. Visit our partners page for a full list.

Ready to Redefine Your Customer Experience? 

Let’s build a smarter, more connected journey for your customers. 
Whether you're modernizing your contact center or reimagining the entire customer lifecycle, Burwood’s experts are here to help you take the next step.