IT Managed Services
Do more with less.
Empower your teams to concentrate on strategic initiatives. Our dedicated managed services teams ensure the health and performance of your infrastructure around the clock, allowing you to focus on driving your business forward. Partner with Burwood to improve efficiency, elevate end-user satisfaction, and reduce risks and operating costs.
We manage your infrastructure so you can manage the mission.
Delivering Excellence
Our Impact & Performance
Burwood’s IT Managed Services
Managed Infrastructure
Experience seamless IT management with comprehensive monitoring and expert support
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From initial notification and triage, through resolution, we own the lifecycle of the incident. We keep your team informed while eliminating the burden of troubleshooting, vendor engagement, and other day-to-day tasks.
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Consistent data collection and reporting enables us to make recommendations that enhance availability and uptime, promoting business continuity with a proactive approach.
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By addressing critical security updates, and conducting quarterly firmware reviews, we create awareness that can help mitigate financial risk associated with security exploits while optimizing performance of your infrastructure.
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With ITIL at our core, our enterprise class tool stack and subject matter experts minimize the need for specialized resources, while reducing existing software costs and optimizing IT infrastructure.
Managed Service Desk
The Burwood managed service desk provides 24x7 IT support to end users and end points to ensure uninterrupted operations and round-the-clock assistance.
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Let your staff focus on innovation and projects while our expert engineers quickly resolve service requests and incidents, keeping operations smooth and stress-free.
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Ensure your end-users get fast, reliable support that boosts satisfaction and drives productivity. The support you need, when you need it.
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Eliminate the overhead from building internal support teams. Our engineers bring enterprise-grade expertise without the enterprise-sized cost.
“With Burwood Managed Services, I don’t have to staff five people with five different skill sets to cover 24x7 monitoring and have the skill sets that provide support as needed. This solution has provided huge savings on OpEx spend while also giving us the ability to provide better IT coverage.”
“With Burwood Managed Services, I don’t have to staff five people with five different skill sets to cover 24x7 monitoring and have the skill sets that provide support as needed. This solution has provided huge savings on OpEx spend while also giving us the ability to provide better IT coverage.”
Your IT Infrastructure, Our Expertise
- Dedicated Client Success Manager and escalation paths
- Deep sense of familiarity, ownership, and responsibility
- A team that scales with your evolving organizational needs
- A wide breadth of expertise of various technologies
Our People
Our Process
Our Tools
- Built on the ITIL framework
- Robust knowledge management system
- Comprehensive discovery and onboarding
- Relevant and actionable reporting
- Dynamic notification matrix
- BIntuitive data visualization of your network
- 24x7x365 infrastructure monitoring with tailored alerts
- Effortless end-user support via agent-based RMM
- Customized KPI and device health dashboards
- Integrated IT service management platform
Find Your Perfect MSP Match
Navigate the MSP landscape with ease. Download our selection guide today!
5 Myths debunked
8 Must-ask questions
How Burwood can help
Partners
Burwood Group’s tools partnerships include best-in-class monitoring and management tool manufacturers to create a customized orchestration platform for our monitoring and managed services clients. Our vendor partners reflect the technology we manage and monitor for clients.
Tools Partnerships
Vendor Partnerships
Take control of your infrastructure.
From infrastructure monitoring to a complete outsourced solution, Burwood Group can create an operational support model that works for your business. Contact our team today to get started.