Intelligent Operations Discovery Workshop
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Workshop Deliverables
Executive Summary of Findings: A concise, high-level overview of key observations, strengths, gaps, and risks—ideal for leadership teams to understand the current state.
Prioritized Recommendations: A list of actionable suggestions ranked by impact and effort, helping stakeholders focus on what matters most, without needing a full roadmap.
Current State Analysis (Capability Score): Benchmarking of how the organization operates today, including process flows, roles, tools, and alignment with best practices.
Quick Wins Report: A focused list of low-effort, high-impact improvements that can be implemented immediately to drive visible progress.
IT Departments of all sizes face increasing pressure to align technology with business objectives, optimize processes, and quickly adapt to change while reducing risk. The Burwood Intelligent Operations Discovery Workshop highlights areas for improvement and provides IT leaders and stakeholders with a clear, actionable path to operational excellence.
By leveraging industry-recognized best practices and Burwood's extensive expertise, our workshop delivers an integrated perspective of your IT capabilities and their effectiveness. We pinpoint areas for improvement and equip you with the insights needed to drive transformation across your organization. This foundation is essential for developing your IT organization into a strategic business enabler. The workshop prepares your operations to adopt, adapt, and scale with agility and confidence.
Workshop Scope
11 Core ITSM Practices: Measure your organization’s maturity across 11 foundational IT Service Management areas, using industry frameworks like COBIT, ITIL, SFIA, and UCF.
4 Key Dimension: Evaluate Practice, Process, People, and Platform to gain a comprehensive understanding of the efficiency and effectiveness of your IT including: service delivery, operational processes, team capabilities, and supporting technology platforms.
Data Gathering & Analysis: We conduct targeted interviews and collect operational data, evaluating it with a custom scoring rubric to identify strengths, gaps, and opportunities. This delivers actionable insights for strategic planning.
Our approach allows us to identify strengths, uncover gaps, and highlight opportunities. The workshop findings enable improvement across operational workflows, team capabilities, AI readiness, and alignment with industry best practices.
Approach
Why Burwood Group?
Burwood Group, Inc. is an IT consulting and integration firm. For 25 years we've enabled our clients to design, use, and manage technology to transform their business and improve outcomes. Our technical depth resides in voice, network, wireless, data center, storage, and security infrastructure technologies. Today, we merge this foundational knowledge with renewed expertise in AI, Data, Cloud Applications, Modern Work, and more. Whether you are developing strategy, deploying technology, or creating an operational model, Burwood is a dedicated partner.