James Dickinson
James Dickinson serves as a Technical Architect for Collaboration Platforms, bringing deep expertise in systems design, process development, and consulting. He is an experienced consultant with a proven knowledge of core system architecture and project execution best practices. James is passionate about customer service and leveraging technology to solve complex business challenges, focusing on enterprise-wide Unified Communications (UC) deployments, upgrades, and integrations.
James has a strong track record of leading high-stakes projects across diverse verticals, including healthcare, government, distribution, and education. His project leadership includes managing massive-scale voice migrations, such as a 20,000-endpoint Avaya-to-Cisco refresh for a major medical organization. He specializes in designing and implementing critical E911 solutions for federal and state compliance, deploying multi-site contact centers, and enabling secure remote workforces with Cisco Expressway and Webex.
Key Experience & Skills
Enterprise Unified Communications (UC) Architecture: Full lifecycle design, deployment, upgrades, and support for Cisco UC Manager, Unity Connection, IM & Presence/Jabber, and Contact Center Express.
Connectivity & Routing: Complex enterprise dial-plan design (+E.164) and troubleshooting for SIP, ISDN, and analog integrations, specializing in Cisco CUBE and SBC configurations.
E911 Solutions: Expertise in designing and implementing enterprise-wide E911 solutions to meet federal and state compliance laws.
Video & Remote Access: Architecture for Cisco Video (Webex, Video Mesh) and secure remote worker enablement using B2B/MRA Expressway deployments.
Migration & Process Leadership: Proven leadership in developing and executing large-scale UC migration processes, including assessment, planning, and go-live support.
Highlighted Project Engagements
Healthcare System Refresh: Led a 2.5-year Avaya to Cisco UC migration for an internationally recognized medical organization, converting 20,000 endpoints and integrating multiple contact centers and third-party applications.
Government Organization Migration: Co-led the design and migration for a 16,000-device, 94-location government entity; simultaneously designed a new compliant E911 service and a 500+ agent contact center.
Merger & Acquisition Integrations: Conducted comprehensive assessments and led system integrations for several large medical organizations undergoing mergers, standardizing disparate communications systems.
Multi-Site E911 Compliance: Designed and implemented E911 technology for an international distributor, covering thousands of devices across 150 US locations.
COVID-19 Remote Work Enablement: Rapidly designed and deployed Cisco Expressway (MRA) and Jabber solutions for multiple healthcare and higher education clients to support remote workforces.
Connect with James: LinkedIn
