Matt Klukas
Matt Khulas, Practice Director
Matt Klukas is a specialist in AI strategy and digital automation at Burwood Group. Matt is a forward-thinking leader dedicated to helping organizations bridge the gap between emerging artificial intelligence technologies and tangible business value. He specializes in the strategic alignment of AI initiatives, lifecycle management of automated systems, and the practical implementation of Generative AI (GenAI) to enhance operational efficiency.
Matt possesses a deep understanding of the modern AI landscape, focusing on creating scalable and sustainable solutions. His expertise is centered on guiding clients through the complexities of AI adoption, ensuring that technical capabilities are always rooted in specific business outcomes. By prioritizing high-impact use cases and maintaining a rigorous focus on data integrity and model performance, Matt enables organizations to leverage AI as a true competitive advantage.
Matt’s extensive experience extends to the following areas:
AI Readiness and Strategy: Leading AI Readiness Workshops that align business goals with technical assessments, helping organizations prioritize high-value AI use cases.
IVA and Bot Lifecycle Management: Providing comprehensive managed services for Intelligent Virtual Agents (IVA) and bots, including continuous monitoring, performance tuning, and iterative enhancement.
GenAI and Agent Assist Implementation: Designing and deploying GenAI Copilot and Agent Assist solutions, with a specialized focus on data preparation, model tuning, and driving user adoption to transform the employee and customer experience.
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