Service Management Accelerator Workshop

A Strategic Roadmap for Service Management Excellence in the Age of AI

Is your IT operating model ready for the age of AI? With artificial intelligence transforming the IT landscape, Service Management has never been more crucial.

Schedule My Workshop

Burwood Group's Service Management Accelerator Workshop provides a clear path to overcome limitations and align your IT operating model with Service Management Best Practices, giving you a solid foundation to harness the power of AI.

Workshop Scope

Our Intelligent Ops team will conduct a comprehensive assessment of your current environment, focusing on:

  • A deep dive into 11 core ITIL practices: We evaluate your current state and its alignment with four key governance areas.

  • Identification of opportunities: We pinpoint areas where improvements will deliver the most value, enhancing both operational efficiency and business outcomes.

Workshop Deliverables

We believe in providing actionable results. Following the workshop, you will receive:

  • A current capability level report for each core practice, mapped to success factors for future growth.

  • Target outcomes and a framework for prioritizing initiatives to achieve the greatest value between IT and the business.

  • An analysis of potential AI applications within your Service Management model.

  • An executive summary with our key findings and recommendations.

Why Burwood Group?

Technology system planning, design, and implementation are the foundation of Burwood Group’s 20+ years as an IT consulting and integration firm. From implementing VoIP in 1997 to architecting hybrid cloud environments in 2018, our consultants thrive on creating sophisticated solutions for complex problems.

Today, we are focused on extending this expertise into helping our clients leverage the cloud in a smart, secure, and strategic manner. Cloud strategy, migration, security, and management are all part of our Cloud Enablement solution portfolio. We draw on cross-industry expertise and strategic partners to develop custom public, private, and hybrid cloud environments that support business applications and users.