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By improving inventory and monitoring practices, IT teams can gain important visibility into devices and data, and help shut out unauthorized access.
Cloud computing has a lot to offer healthcare organizations, including the ability to better leverage data with patient care, flexibility, and scalability.
When newborn babies are premature or otherwise in need of critical care, care team access to mature Connected Care technology can make all the difference.
Our Healthcare team offers five guiding principles for developing a consumer-grade contact center experience.
The contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.
Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, online chat, text messaging, social media, and even video.
How many monitoring and automation tools does your company own? More than you care to count?
Despite the high stakes, implementing a comprehensive a data protection strategy can be surprisingly difficult to execute.
We sat down with Dan Speck, VP of Technology R&D, to discuss cloud computing trends and learn more about Burwood Group’s partnership with Google Cloud
With the right tools and viewing our contact centers as a channel to engage with our customers, we can meet the rising expectations of those we serve.