Microsoft Teams Training and Adoption
Make your deployment successful with a customized training and adoption program.
Microsoft Teams is a hub for teamwork. It is a single interface for communication and collaboration from anywhere. (Image Source: Microsoft)
Document sharing, collaboration, communication, and more all within a single interface: this is the promise of Microsoft Teams. However, the success of your deployment is largely dependent on your end user training and adoption strategy. Your end user behaviors and habits will dictate how the platform is used, so why not shape them from the start with best practice guidance? Burwood Group designs user training experiences to maximize your Microsoft Teams investment.
What Makes A Teams Adoption Successful?
A Teams implementation is only successful if your users understand how to leverage the platform to improve their collaboration and productivity. Since this platform is likely new to most of your personnel, including formal change management activities and customized training programs to your migration project is essential.
Teams deployment success is measured by user adoption and experience. Therefore, we highly-recommend planning for user training well before deployment. If you’ve done it right, a successful Microsoft Teams training program will:
Reduce anxiety during and after go-live
Reduce help desk ticket quantity
Increase collaboration among end users
Set the stage for future technology adoption success
Achieve organizational goals for adoption timeframe and maximizing the technology investment
Designing An Iterative, Continuous Training Approach
Our Microsoft Teams training and adoption cycle begins before deployment. We prepare for training alongside our project deployment teams, ensuring user experience is top-of-mind throughout the engagement.
The Microsoft Teams platform is evolving rapidly. Microsoft’s roadmap shows the depth and breadth of feature requests and updates. Therefore, the best Teams training approach is continuous. Burwood’s approach includes a process for how to rollout new feature updates and what format works best for your users, from micro video learnings to updated battlecards.
Commonly Overlooked Training Program Features
Communication: Informing employees with consistency about new features and changes to the system. Without proactive notifications, users may be unaware of updates that will improve their productivity.
Goal-Setting: Before we begin creating training materials and sending calendar invites, it’s critical to decide on training program goals. Who do we need to train? Are there differences in use cases and user expectations? What about light vs. heavy users? Identifying groups and exceptions upfront encourages a thoughtful approach.
Continued Learning: One of the most important aspects of your training project is creating a framework for future training and updates. Don’t stop educating your users on features just because the original deployment is completed. Make sure you have a method in place to easily update them with new features or changes.
Your Customized Microsoft Teams Adoption Program
Burwood’s Transformation and Adoption consultants are professionally-certified trainers, Instructional Designers, and Change Management practitioners. They create customized Teams Adoption programs to fit your organization’s culture and expectations, with the clear goal of helping to achieve your business objectives.
Below is a sample project approach: from initial communication, to delivery, to long-term operationalizing. Contact our team to discuss your needs today.
Check Out Our Training Portfolio
Burwood’s end user training team has completed numerous projects helping employees understand the value of new technology investments.
Organizational Awareness and Communication
Org awareness survey/ focus groups, etc. to understand potential barriers to adoption
Mapped communication strategies and messages
Increased perception of product value through Use Case and workflow development
Training Design, Delivery, and Support
Training aligned to organizational needs per user feedback
Audience analysis and user community targeted training
Quick Reference materials
Multiple training modality options
Hand-off to internal resources for training sustainability
Progress and Operationalize
Ongoing communication post-go live to ensure understanding, reinforce usage and drive adoption
30/90-day post training evaluation to determine efficacy of training program
Recommended optimization and / or remediation feedback loop
Why Burwood Group?
Technology system planning, design, and implementation are the foundation of Burwood Group’s 20+ years as an IT consulting and integration firm. From implementing VoIP in 1997 to designing cloud-based workload, data, and collaboration environments today, our consultants thrive on creating sophisticated solutions for complex problems.
Burwood Group’s digital workspace consultants are experts in technology selection and design for a secure, accessible working experience. In today’s digital world, we believe your users are still the heartbeat of the enterprise. Employee productivity, customer interactions, and product innovation all rely on a multichannel collaboration and workspace platform with tools that work together seamlessly. Contact our team to discuss your challenges and goals today.
