Technology Communication & Collaboration
Today's highly-connected, mobile workforce expects a flexible work environment that supports collaboration and communication from any place, through any device, at any time. Whether your goal is to boost productivity, attract and retain talent, enhance customer service, or reduce costs, reexamining your office environment is a critical starting point. And it's not just about where we work. How we work has evolved too. The digitization of business processes requires a physical, cultural, and technical workplace transformation.
Last year, over 60 percent of employees globally said they value workplace flexibility over salary. And by 2020, over 90 percent of technology spend will be outside of IT. Burwood Group has helped organizations leverage cloud collaboration technologies that enable mobility, fast provisioning, and application integration. We help IT leaders set new expectations for what “my office” means, and harness technologies that inspire innovation and greater productivity.
Enterprise Contact Center Consulting & Outsourcing services
Unified Communications Services
Video Collaboration Services
Merger & Acquisition
A global insurance brokerage acquiring smaller firms at a rapid pace desired a better approach to support desktops across the U.S. without dramatically increasing IT staff. Burwood designed a virtualization environment accessible through a single data center. This enabled staff to seamlessly virtualize new locations in quick succession and, enabled the business to save operational costs in end-user device support.
A manufacturing firm found it difficult to attract and retain young millennial talent to work in their global headquarters in rural Illinois. As they began construction on a new campus, Burwood signed on to transform the office building into an experience center. Burwood designed a unified communications platform and virtualization infrastructure to establish a foundation for collaborative working habits and a new generation of employees.
When a nationally-recognized university was forced to cancel classes due to low enrollment, they risked impending fines and student dissatisfaction. To solve this problem, Burwood Group designed a multi-site distance learning experience using video and rich collaboration features. The tech-savvy student population embraced the transformation and the university achieved their cost-savings and satisfaction goals.
Why Burwood Group?
Collaboration technology is synonymous with the end user experience. A seamless quality experience across video, voice, messaging, collaboration content sharing, and contact center is essential to maintaining not only a productive work environment, but a positive relationship with your customers and end users. Burwood Group’s collaboration team maintains a technical foundation in Cisco voice and video technology. We complement this expertise with unique partners specializing in content streaming, hosted voice, and more to provide our clients with a single partner who can fulfill across all collaboration channels. Our strategy consultants work with each client upfront to define their unique collaboration or unified communication roadmap and prioritization schedule for execution. Contact us today to take the next step towards optimizing your end user’s digital experience.