Virtual Desktop Infrastructure (VDI) remains crucial for providing secure and accessible desktop environments to employees anywhere with an internet connection. However, choosing the right VDI solution can be challenging given the many options. This guide explores current VDI solutions and highlights key trends to help your organization make an informed decision. 

Explore the top UCaaS providers—Cisco, Microsoft, Zoom, and RingCentral—and learn how to choose the right cloud communications solution for your business. Discover key differentiators, cloud calling options, and strategic considerations for unified communications success.

Explore what the Windows 10 end of support means for your organization. Learn about security risks, compliance challenges, upgrade strategies, and how to turn this transition into a modernization opportunity.

At Burwood Group, we’ve seen firsthand how artificial intelligence is transforming contact centers. From intelligent virtual agents to predictive analytics, AI is helping organizations deliver faster, smarter, and more personalized support. 

This blog explores how AI is reshaping customer service, the tools making it possible, and how your organization can stay ahead. 

Selecting the right cloud contact center vendor is one of the most impactful decisions you can make for your customer experience strategy. By asking the right questions and aligning features with your organization’s unique needs, you set the stage for a solution that not only works today but evolves with you tomorrow. With the right partner, a cloud contact center isn’t just a tool—it’s a way to boost efficiency, empower teams, and build stronger customer connections. 

Burwood recently completed a project with a client where they established an “AI Hub” that includes policy documents, training materials, and approved AI tooling. Creating a safe space for testing can lower the chance that your organization will use unapproved tools. This also helps protect your private data.

Discover how network segmentation strengthens cybersecurity in healthcare, minimizes breach impact, and supports compliance.

Amidst an unpredictable economic climate, talent shortages, and pressure to innovate, the pace of business is changing at an unprecedented rate. A qualified managed services provider saves you time and cost. We break down the 5 biggest benefits to partnering with an MSP.

Championing cybersecurity is more important than ever for healthcare leaders as cyberattacks jump up 128% from 2022 to 2024. Healthcare organizations face increasing cyber threats while grappling with limited budgets and overworked staff.

Performing an acquisition can be one of the most complex and stressful activities for organizations to undertake.  To make something that’s already complex and stressful even more so, the acquiring organization needs to take steps to build a proper cyber-resilient outcome. 

As technology continues to evolve, so do the challenges facing IT leadership. Ensuring your organization stays secure is no longer a back-office function, it's a core part of your business strategy. 

Six key strategies to consider in preventing data breaches—and limiting damage if and when one occurs.

The benefits of a cloud-first strategy are clear, but you’ll need to consider these three essential questions to tap into those advantages in the best way possible.

While we are currently in the middle of an explosion of data availability, the value of that data is harder to harness than ever before. To do so effectively, we must challenge the existing assumptions that an organization’s intelligence stack should be based on a centralized system and fully managed by a centralized team.

Discover how Burwood Group and Cisco collaborate to transform cybersecurity, addressing contemporary digital threats with tailored solutions. Learn how Burwood Group’s industry-specific strategies, backed by Cisco’s cutting-edge technology, enhance digital security for financial services, healthcare, and manufacturing sectors. Partner with Burwood Group for robust, proactive cybersecurity.

Discover the best VDI solutions available on the market and learn how they can provide secure and accessible access to your desktop environment from anywhere with an internet connection.