Hyperlocation Solutions are Transforming Engagement

The benefits of hyperlocation solutions are real—and so, increasingly, are the tools to achieve them.

Collaboration, Healthcare, Higher EducationPriscilla DaveSeptember 11, 2019CiscoComment

Want enterprise-level talent and productivity? Focus on integrated collaboration technology

Many innovative, successful enterprises aim for an ‘anytime, anywhere’ work ethos. But you will need more than just a flexible work policy to achieve the future-of-work ideal.

Digital Transformation, CollaborationLarry MetzgerJuly 12, 2019TelecommunicationsComment

How AI Can Transform Customer Care, for the Better

Google’s new cloud-based Contact Center AI packages capabilities in conversational interfaces, machine learning, and APIs that enable seamless integration with customer care systems.

Cloud and Automation, Collaboration, Digital TransformationMike WiszMarch 21, 2019Contact CenterComment

Five Guiding Principles for Leveraging the Healthcare Contact Center

Our Healthcare team offers five guiding principles for developing a consumer-grade contact center experience.

Collaboration, Digital Transformation, HealthcareMike WiszJuly 10, 2018Contact CenterComment

Assessing Your Contact Center Maturity: Evolving Approaches and Capabilities

The contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.

Collaboration, Digital Transformation, HealthcareMike WiszJuly 9, 2018Contact CenterComment

How Contact Center IT Can Help Health Systems Compete for Patients

Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, online chat, text messaging, social media, and even video.

Collaboration, Digital Transformation, HealthcareMike WiszJune 27, 2018Comment

Build from the Inside-Out: 4 Guidelines for Increasing Adoption in the Contact Center

With the right tools and viewing our contact centers as a channel to engage with our customers, we can meet the rising expectations of those we serve.

Collaboration, Technology AdoptionMelissa BakerMay 29, 2018Contact CenterComment

5 Reasons Healthcare Contact Centers Should Embrace Social Media

As social media grows in importance, it’s clear that patient experience doesn’t begin or end in the four walls of the clinic, hospital, or doctor’s office.

Collaboration, Technology AdoptionMike WiszMay 24, 2018Contact CenterComment

Four Ways Higher Ed IT Can Improve Student Retention and Satisfaction

The right technology solutions can contribute to a seamless, streamlined student experience with your school’s administration functions.

Digital Transformation, Higher Education, CollaborationMark GriesbaumMarch 12, 2018Comment

Three Ways Collaboration Technology Can Boost Business Results

Since collaboration is viewed by many CEOs as the cornerstone of innovation, collaboration technologies have become a critical element of workplace strategy.

Digital Transformation, CollaborationKari McKeeJanuary 25, 2018BYODComment

Citrix Director: More Than Just a Help Desk Tool

Citrix Director is anything but your run-of-the-mill help desk tool. Here's how you can use it to improve your virtual desktop operations.

Collaboration, Digital TransformationLarry MarshallJanuary 9, 2018CitrixComment

Three Ways IT is Helping Banks Win Millennials’ Brand Loyalty

With forward-looking IT solutions, backed by partners that understand industry-specific challenges, you can spark and sustain consumer trust and satisfaction.

Financial Services, CollaborationBryan BuckDecember 11, 2017Contact CenterComment

Are you ready to say goodbye to XenApp 6.5—and hello to XenApp 7?

With two important expiration dates on the horizon, it's almost the end of the line for Citrix XenApp 6.5, the popular application virtualization software.

Cloud and Automation, As-A-Service, IT M&A Strategy, CollaborationRick RohneNovember 14, 2017

‘Anytime, anywhere’ healthcare-without-a-bed is best delivered securely

A vision of the "bedless hospital" has taken shape as health systems are rethinking how and where care is delivered.

Healthcare, Security, CollaborationBurwood GroupOctober 25, 2017Telehealth, Cyber SecurityComment

Are you asking the right questions about cloud-based file sharing?

In the glut of file-sharing solutions on the market right now, only a handful might suit your enterprise.

Collaboration, SecurityChad FrisqueSeptember 29, 2017File Sharing, Cloud StrategyComment

Bedless Hospitals: Tracking the Healthcare Industry's Shift Toward Outpatient Care

As the healthcare industry faces continuing policy uncertainty and cost pressures, many large healthcare organizations are going where the patients are.

Healthcare, CollaborationBurwood GroupSeptember 28, 2017IoT, Connected CareComment

Overcoming the Challenges of IT and Clinical Engineering Convergence

Medical devices and biomedical/clinical engineering (CE) departments are increasingly dependent upon a health system's IT infrastructure and expertise.

Healthcare, CollaborationBurwood GroupAugust 11, 2017Comment