Our Healthcare team offers five guiding principles for developing a consumer-grade contact center experience.
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The contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.
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Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, online chat, text messaging, social media, and even video.
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With the right tools and viewing our contact centers as a channel to engage with our customers, we can meet the rising expectations of those we serve.
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As social media grows in importance, it’s clear that patient experience doesn’t begin or end in the four walls of the clinic, hospital, or doctor’s office.
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The right technology solutions can contribute to a seamless, streamlined student experience with your school’s administration functions.
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Since collaboration is viewed by many CEOs as the cornerstone of innovation, collaboration technologies have become a critical element of workplace strategy.
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Citrix Director is anything but your run-of-the-mill help desk tool. Here's how you can use it to improve your virtual desktop operations.
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With forward-looking IT solutions, backed by partners that understand industry-specific challenges, you can spark and sustain consumer trust and satisfaction.
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With two important expiration dates on the horizon, it's almost the end of the line for Citrix XenApp 6.5, the popular application virtualization software.
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A vision of the "bedless hospital" has taken shape as health systems are rethinking how and where care is delivered.
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In the glut of file-sharing solutions on the market right now, only a handful might suit your enterprise.
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As the healthcare industry faces continuing policy uncertainty and cost pressures, many large healthcare organizations are going where the patients are.
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Medical devices and biomedical/clinical engineering (CE) departments are increasingly dependent upon a health system's IT infrastructure and expertise.
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Key requirements to consider when selecting a file sharing platform for your organization.
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Five benefits of adopting a cloud first strategy for a truly connected workplace.
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5 ways technology teams are incorporating video and telepresence into their office environment.
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With omnichannel connections becoming critical for many contact centers, it’s only natural that IT should get a place at the table.
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Smartphones for bedside nurses are excellent tools for boosting collaboration in the care environment.
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Millennial appetite for technology in the workplace is well-documented. But that doesn't mean their more mature colleagues don't have high expectations too.
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